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Al-Haqil: Residents' satisfaction with municipal services rises to 65%

Minister of Municipalities Majid Al-Hogail announces that residents' satisfaction with municipal services has risen to 65%, and reveals plans to develop digital twins for cities and use artificial intelligence.

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Al-Haqil: Residents' satisfaction with municipal services rises to 65%

Minister of Municipalities and Housing, Majid Al-Hogail, revealed a qualitative leap in municipal performance indicators, as the percentage of residents’ satisfaction with municipal services rose from 49% to 65%, while the percentage of satisfaction with the cleanliness of cities rose from 53% to 76%, thanks to the digital transformation and re-engineering of procedures adopted by the ministry.

Strategic shift in city management

This came during the minister's meeting with academics and students at King Fahd University of Petroleum and Minerals in Riyadh, where he emphasized that the ministry is no longer content with developing traditional services, but has moved to a stage of "re-engineering the way we think" and decision-making. He explained that this transformation has contributed to reducing the percentage of waste treated using unsanitary methods from 64% to 49%, reflecting the Kingdom's commitment to environmental sustainability standards.

Against the backdrop of this movement, this development aligns with the objectives of "Vision 2030" and the Quality of Life Program, which aim to transform Saudi cities into smart, sustainable cities that compete globally. After decades of relying on traditional management, the Kingdom is witnessing an organizational revolution based on big data to reduce bureaucracy and increase the efficiency of government spending.

Digital twins and innovation labs

Al-Haqil noted that the ministry is working on developing "Digital Twin" for cities, an advanced technology that allows for the virtual simulation of future scenarios before their implementation. This technology aims to support proactive, data-driven decision-making, thereby enhancing operational efficiency and ensuring resource sustainability.

He added that the ministry is working to establish national laboratories for artificial intelligence applications, ranging from generative urban design to the use of computer vision-enabled drones. This approach not only accelerates the transfer of innovation from university labs to the streets but also ensures the responsible and ethical application of modern technologies.

Economic and operational impact

On the economic front, the minister explained that the adoption of modern technologies such as smart monitoring has yielded tangible results, including:

  • Raising the compliance rate to 64%.
  • Reduced operating costs by a staggering 80%.
  • Reducing reliance on in-person reviews for beneficiaries to only 2%.
  • Achieving operational savings exceeding 250 million riyals as a result of improving the quality of road layers.

This transformation is of paramount importance both regionally and internationally, as the Kingdom presents a pioneering model of "cognitive cities" that proactively manage vast assets. These assets include more than 8,000 parks and public squares, and a road network spanning over 196,000 kilometers. This model enhances the attractiveness of Saudi cities to foreign investment and improves their ranking in global competitiveness indices.

Partnership with the academic sector

Al-Haqil emphasized that universities, particularly King Fahd University of Petroleum and Minerals and King Saud University, are not merely educational institutions, but strategic partners in this transformation. He noted that collaboration with universities has resulted in the adoption of 19 design guidelines and the establishment of a foundation for Saudi architecture, thus enhancing the quality of the urban landscape.

The minister concluded his remarks by emphasizing that the ministry’s ambition is to build an integrated national model that combines knowledge and decision-making, driven by the power of artificial intelligence, to achieve sustainable urban development that serves future generations.

The Saudi News Network first launched on Twitter via its official account, @SaudiNews50, and quickly became one of the Kingdom's leading independent news sources, thanks to its fast and reliable coverage of major local and international events. Due to the growing trust of its followers, the network expanded by launching its website, a comprehensive news platform offering regularly updated content in the fields of politics, economics, health, education, and national events, presented in a professional style that meets the public's expectations. The network strives to enhance public awareness and provide accurate information in a timely manner through on-the-ground reporting, in-depth analysis, and a specialized editorial team, making it a trusted source for anyone seeking up-to-the-minute Saudi news.

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The Ministry of Tourism launches a self-inspection service to improve the quality of the sector

The Ministry of Tourism has made available a self-inspection service through its website to enable investors to assess their establishments' compliance with standards, as part of efforts to develop digital services and improve quality.

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The Ministry of Tourism launches a self-inspection service to improve the quality of the sector

The Ministry of Tourism announced today (Sunday) the launch of the new "self-inspection" service through its official website, in a step aimed at raising the readiness of tourist establishments and enabling investors to assess the level of their establishments' compliance with the approved regulations and bylaws on a self-assessment basis.

Empowering investors and enhancing compliance

The ministry explained that this service is part of its ongoing efforts to develop its digital services system and facilitate the investor journey in the tourism sector. The new digital service allows tourism business owners a proactive opportunity to assess their establishments' compliance with the ministry's regulations, standards, and official requirements before official inspectors visit.

The ministry confirmed that the self-inspection mechanism enables those in charge of tourism activities to conduct a comprehensive survey covering all operational aspects, including the quality of facilities and strict adherence to safety and hygiene standards, thus ensuring a safe and comfortable environment for visitors.

Supporting digital transformation in the tourism sector

This initiative falls under the Kingdom of Saudi Arabia's digital transformation strategy across various government sectors, with the Ministry of Tourism aiming to automate procedures and reduce paperwork and bureaucracy. The launch of this service is part of a package of facilitations designed to create an attractive and transparent investment environment, helping investors rectify their situations immediately and avoid violations, thus strengthening the principle of partnership between the public and private sectors.

Keeping pace with the goals of the Kingdom's Vision 2030

Strategically, this measure is of paramount importance in achieving the goals of the Kingdom's Vision 2030 and the National Tourism Strategy, which aim to make the Kingdom a leading global tourist destination. With the anticipated increase in tourist and visitor numbers, maintaining high quality standards becomes essential to ensuring a distinctive tourist experience.

The self-inspection service directly contributes to improving the customer experience, as establishments' adherence to standards increases satisfaction among both domestic and international tourists. The service also aims to enhance the operational efficiency of establishments, which positively impacts the reputation of the Saudi tourism sector as a whole and strengthens its competitiveness regionally and internationally.

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The Ministry of Interior launches the official seal for the World Defence Exhibition 2026 and participates with the "Miqdam" initiative

The Ministry of Interior has launched the World Defence Exhibition 2026 stamp for travelers, and is participating in the exhibition with the slogan “Moqdam” to showcase artificial intelligence technologies and the localization of security industries.

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In a welcoming gesture reflecting the Kingdom of Saudi Arabia's warm reception of its guests, the Ministry of Interior, represented by the General Directorate of Passports, announced the launch of a special stamp for the "World Defence Exhibition 2026." This commemorative stamp is available to travelers and international delegations arriving in the Kingdom via King Khalid International Airport in Riyadh, as well as the dedicated exhibition airport in the Malham area, coinciding with the start of the global event, which began today, Sunday, and continues until February 12.

This initiative comes as part of the General Directorate of Passports' commitment to documenting the visit of those arriving to attend this major international event, which brings together leading decision-makers and military and security experts from around the world. The stamp serves as a memento of participation in the 2026 edition of the exhibition, which has become a pivotal platform in the global defense and security industries.

“Miqdam” Wing: An Advanced Security Vision

On the ground, the Ministry of Interior has a prominent presence at the exhibition with its pavilion bearing the slogan “Miqdam” (meaning “bold” or “courageous”). This slogan aims to embody strength and boldness in adopting the latest technologies, as the Ministry showcases its strategic plans for developing the internal security system. The pavilion focuses primarily on employing artificial intelligence (AI) technologies and advanced digital solutions to enhance security and operational capabilities.

The ministry offers visitors to the exhibition an interactive experience showcasing its innovative solutions in several vital areas, most notably:

  • Developing safe cities: through smart monitoring and data analysis systems that ensure the safety of the community.
  • Border security and crisis management: A review of the latest technological equipment for protecting the Kingdom's borders and effectively dealing with emergencies.
  • Security of vital facilities and the environment: Advanced mechanisms to protect national assets and maintain environmental sustainability.

Context of the event and its strategic importance

The World Defence Exhibition (WDE) holds significant strategic importance as a key enabler for achieving the goals of Saudi Vision 2030, particularly in the military industries sector. By hosting this event at its permanent venue in Malham, north of Riyadh, the Kingdom aims to promote the localization of military and security industries, with the goal of achieving local content for more than 50% of government spending on military equipment and services by 2030.

The Ministry of Interior’s participation in this forum reflects its commitment to supporting localization efforts, by showcasing its contributions to knowledge transfer and the localization of security technologies, which enhances the Kingdom’s strategic independence and raises the readiness of its security sectors to face future challenges.

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Saudi Arabia wins the presidency of the International Institute of Internal Auditors for the first time

In a historic achievement, Saudi Arabia won the presidency of the International Institute of Internal Auditors for the 2027-2028 term, becoming the first Arab and Asian country to lead this global organization since 1941.

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Saudi Arabia wins the presidency of the International Institute of Internal Auditors for the first time

In a move reflecting the growing international influence of the Kingdom of Saudi Arabia in global professional forums, the Kingdom achieved an unprecedented historical milestone by winning the presidency of the Board of Directors of the International Institute of Internal Auditors (IIA) for the 2027-2028 term. The Kingdom will be represented in this prestigious position by His Excellency Dr. Hossam bin Abdulmohsen Al-Anqari, President of the General Auditing Bureau and Chairman of the Board of Directors of the Saudi Association of Internal Auditors.

A historical precedent in the Arab and Asian worlds

This victory marks a pivotal moment in the history of the internal audit profession, as the Kingdom secured its first presidency of the Institute's Board of Directors since its founding in 1941. Dr. Hossam Al-Anqari thus becomes the first Asian and Arab figure to assume the presidency, breaking a long-standing monopoly on these positions and representing a clear international recognition of Saudi leadership capabilities and the prestigious professional standing the Kingdom has achieved.

Significance of the victory and its timing

The announcement of this victory came during the Institute's first Board of Directors meeting of 2026, held in Cape Town, South Africa. This selection carries profound implications that extend beyond a mere honorary position, reflecting the Kingdom's transition from participation to leadership and influence in shaping global professional policies, and its active involvement in decision-making within the largest international organization specializing in this vital field.

Commenting on this achievement, Al-Anqari emphasized that this significant victory was not the result of individual effort, but rather the fruit of continuous institutional work and ambitious national strategies aimed at enhancing governance and transparency. He pointed to the pivotal role played by the Saudi Association of Internal Auditors in developing the national system, which contributed to its ranking among the top ten professional organizations worldwide in the field of internal auditing.

Alignment with the Kingdom's Vision 2030

This achievement is perfectly aligned with the goals of Saudi Vision 2030, which places governance, transparency, accountability, and combating corruption at the heart of its priorities. The Kingdom's position at the top of the International Institute of Internal Auditors (IIA) enhances its image as a leading nation in implementing international standards and supports its efforts to develop the business environment and attract foreign investment seeking reliable regulatory and oversight frameworks.

Riyadh to be the capital of internal auditing in 2027

The Kingdom's presidency of the Institute (2027-2028) is of particular significance, as it coincides with Riyadh hosting the International Conference of Internal Auditors in 2027. This convergence of presidency and hosting will place Riyadh in the global spotlight and make it the premier destination for internal audit experts and professionals, providing an exceptional opportunity to showcase the development and maturity the profession has achieved in the Kingdom, as well as supporting national talent and enabling them to engage with international expertise.

About the International Institute (IIA)

It is worth noting that the Institute of Internal Auditors (IIA) is the world's leading professional body for the internal audit profession. Founded in 1941, the IIA is headquartered in Florida, USA. It boasts a vast network of over 170 chapters and professional bodies, and its services and standards cover more than 140 countries worldwide, making the Kingdom's presidency of this organization a major global responsibility and a testament to its well-deserved leadership.

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